Event Details
Disrupting Contact Centers with Agentic AI — Featuring Ram Rajagopalan, Zoom’s Head of Product, CX AI
Customer expectations are evolving fast. Static scripts, long wait times, and legacy systems can’t keep up. Join us for an exclusive session featuring Ram Rajagopalan, Head of Product for CX AI at Zoom, as he shares firsthand insights on how Zoom Virtual Agent is revolutionizing self-service—across both voice and chat—using agentic AI to resolve complex issues, reduce escalations, and deliver faster, more human experiences.
Ram will share how Zoom Voice Agent enables dynamic, intelligent conversations that feel more personalized—helping CX leaders reduce costs, elevate customer satisfaction, and significantly increase resolution rates through advanced self-service. Tailored for Heads of CX and Contact Center Managers, this session will give you the strategic view and real-world examples you need to lead your organization forward.
✅ What You’ll Learn:
- How agentic AI enables proactive, personalized self-service at scale —helping brands stand out with differentiated experiences.
- Why CX leaders are replacing outdated systems with Zoom’s unified AI-first platform
- Strategic insights on the future of intelligent customer experience
Your event organizer
Jodi Rosenblum
