Oliver J

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Exclusive articles:

Digital Payments 2025: Real-Time Transactions, CBDCs, and AI Fraud Detection Signal a New Financial Era

The global digital payments ecosystem in 2025 is undergoing rapid transformation as real-time payments, AI-powered fraud prevention, biometric authentication, and central bank digital currencies...

The Seventh Edition State of Service Report

Learn from 6,500 service professionals worldwide on customer support in the AI era... Download Now

AI-Powered Customer Engagement: A Braze Playbook

Artificial intelligence is no longer a niche, emerging technology, leveraged only by a handful of brands—today, it’s coming to define the ways that brands...

Learn how AI-driven CRMs are changing the face of small business.

Reduce manual work and increase productivity across your organization. Get insights and use cases on how AI-equipped CRMs are optimizing sales, marketing, and service operations...

Report “Small and medium-sized enterprises: the main trends”

Discover insights from 3,350 leaders of growing small and medium-sized businesses around the world. Discover the strategies that keep SMBs competitive in a rapidly changing...

Breaking

What’s the cost of keeping your on-premises phone system?

You might be spending more than you need to. Nearly...

The Braze Email Inspiration Guide

You know what your marketing team needs to improve—email...

CFO insights: adapting the role of finance to unlock business value

Unlock Finance’s next act: CFO insights for midsize organisationsDiscover...

Maximizing the Value of Cloud ERP with Agentic AI

Maximise Cloud ERP value with agentic AISee how agentic...
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