Ebooks
Deliver the next level of experience with an AI-powered CX ecosystem
Delivering exceptional customer experience (CX) has moved beyond the contact centre to the entire enterprise. Customers aren’t just looking for service confirmation — they...
The AI-Powered Experience Orchestration playbook
Your guide to winning in today’s competitive customer experience landscape
Go beyond automation – elevate every interactionTraditional customer experience (CX) strategies can’t keep up with...
Modernize without the rewrite: Unified VM and container operations on Azure Red Hat OpenShift
Red Hat® OpenShift® Virtualization on Azure Red Hat OpenShift provides a unified platform to run and manage both virtual machines (VMs) and containers with consistent operations...
Effective Utilization of GC and GCxGC in Battery Materials Characterization
Gas chromatography is a powerful tool for volatile and semi-volatile species in battery materials, but its application faces significant challenges. Many electrolyte components and...
Comparing Three Sorbent Phases for Comprehensive Beverage Profiling
Discover how the new PDMS/HLB and PDMS/DVB/CWR GERSTEL Twister® coatings expand chemical coverage beyond traditional PDMS for GC-MS profiling of lemon–lime beverages. The study...
Determination of PAHs in Beverages using GERSTEL Twister® SBSE and GC-MS/MS
Learn how GERSTEL Twister® Stir Bar Sorptive Extraction (SBSE) combined with Thermal Desorption GC-MS/MS enables highly sensitive determination of 16 polycyclic aromatic hydrocarbons (PAHs)...
Chocolate Aroma Profiling with GERSTEL V-ITEX and GC-MS
Explore how GERSTEL Vacuum In-Tube Extraction (V-ITEX) enables highly reproducible profiling of volatile chocolate aromas. This application demonstrates automated extraction, PCA-based product differentiation, and...
Genesys Cloud Agentic Virtual Agent, powered by large action models
Traditional AI agents stop at answers. Agentic virtual agents can go further by reasoning through customer intent, taking action across systems, and delivering complete...
The Future of Experience: Balancing AI, Trust and Human Connection
AI capabilities are advancing rapidly. At the same time, organisations face increasing pressure to innovate responsibly while maintaining trust.For AI, CX and IT leaders,...
CIT Cornerstone: Identity Under Attack
This report examines how identity systems are being targeted and abused, and why identity has become a critical control point for modern attacks. It...
The SMB Guide to Protecting Business
The SMB Guide to Protecting Business is a hands-on resource for small and mid-sized teams that rely on SaaS apps and want stronger, simpler...
Small IT Teams, Big SaaS Stack: Protect What Connects Your Cloud
When you’re the one holding the tech stack together, every SaaS app can feel like a new fire waiting to start. Between M365, Teams,...
5 Essentials for Effortless SaaS Data Resilience
This ebook gives you the clarity and steps you need to take control of your SaaS data. You’ll discover how to close protection gaps,...
4 Critical SaaS Risks Every Small Team Faces
Think your data’s safe just because it’s in the cloud? Not always! Lost files, accidental deletes, and cyberthreats can still catch you off guard....
5 éléments essentiels pour la sauvegarde et la résilience des données SaaS
Votre entreprise repose sur des applications SaaS — de Microsoft 365 et Entra ID à Azure et Salesforce. Mais si ces plateformes sont au...
4 risques critiques liés au SaaS auxquels chaque petite équipe est confrontée
Vous pensez que vos données sont en sécurité simplement parce qu’elles sont dans le cloud ? Pas toujours ! Les fichiers perdus, les suppressions...
The SMB Guide to Ransomware Recovery
Ransomware attacks can hit any business, and small companies are prime targets. The costs? Downtime, lost data, and reputation damage. But with the right...
Secure Cloud Storage: Offsite Backup in Seconds Demo
Dive deeper into Veeam Data Cloud Vault, a fully managed and secure cloud storage resource on Azure that eliminates the headache of managing infrastructure...
Reinventing Backup and Recovery with AI & ML: A Smart Solution for Small Businesses
iscover the future of data protection for SMBs with Veeam’s new whitepaper, “Reinventing Backup and Recovery with AI/ML.” As threats and data volumes grow,...
Futureproof Data Protection: From Backup to Resilience
Data protection has become a board-level risk, and the cost of getting it wrong keeps rising. As environments expand across hybrid, multicloud, and SaaS,...
Effortless Data Protection for Small and MidSized Businesses
This guide shows you how easy it can be to secure your data with backup and recovery solutions designed for businesses like yours. No...