Ebooks
Five ways leading brands use AI
to improve customer experience and reduce costs
For years, artificial intelligence (AI) has been touted to handle many issues with customer experience and organisational efficiency....
Why companies choose Genesys Cloud for AI and automation
See why companies worldwide succeed with our industry-leading AI capabilities
Transform your business with Genesys Cloud AILooking for a customer experience (CX) solution with advanced,...
The Forrester Wave™: Contact Centre As A Service Platforms, Q2 2025
Genesys recognised as a Leader — and cited for its ability to deliver a modern, highly scalable platform with advanced AI capabilities
With rising pressure...
Practical guide to creating a contact centre RFP
Find the right partner so you can delight customers, engage employees and exceed business goals.
Selecting a new contact centre vendor is a big decision....
Frost Radar™: Customer Experience Platforms in Asia-Pacific, 2025
Genesys named a Leader – and ranked No. 1 in innovation and growth in APAC
Customer experience (CX) in Asia-Pacific is transforming — fuelled by...
Evaluating security for cloud platforms
Choose a platform with a world-class security stance that safeguards data for personalisation at scale
Running your business on the cloud primes you for innovation....
Critical Capabilities for Contact Centre as a Service
Genesys is recognised in the Critical Capabilities report — and received the highest use case scores for High-Volume Customer Call Centre, Customer Engagement Centre...
2026 Buyer’s Guide for AI and CX
Discover how to evolve your customer experience with AI-powered technologies
Understand the technologies you need to gain a competitive edge in 2026 and beyond.Customer expectations...
Top 5 Endpoint Misconceptions
This webinar will address the top five common misconceptions about endpoint security that may be putting your organization at risk. Endpoint protections have evolved...
The SMB connection guide: How to build stronger customer loyalty with Zoom Phone
This guide explores how small and medium-sized businesses (SMBs) can strengthen customer relationships and drive revenue growth through more effective phone communication using Zoom...
The Tech Leader’s Guide to AI & MLOps
In an era defined by rapid technological evolution, the development of AI- and ML-powered applications isn’t just a competitive advantage – it’s become a...
The Path to Adopting AI & MLOps
In today’s world, integrating Machine Learning (ML) and Artificial Intelligence (AI) into software applications is no longer just a competitive advantage—it’s a necessity. As...
The JFrog Trusted AI 2026 Playbook
As AI adoption accelerates, critical blind spots are created across the organization. These gaps in governance, security, and management allow unvetted AI assets to...
Journey to Kubernetes: Best Practices for Taking Your Containers All the Way to Production
Kubernetes has transformed container orchestration and application deployment, but managing it efficiently can be challenging. Our whitepaper provides practical guidance to navigate these technical...
Google Cloud and JFrog: Mastering the AI Supply Chain for Production Success
Artificial intelligence has moved from a promising experiment to a business imperative, transforming how enterprises compete and innovate. IDC forecasts that by 2028, AI...
Oltre le bollette: La nuova era dei pagamenti nel settore delle utility
Il settore delle utility sta attraversando una trasformazione profonda: infrastrutture da modernizzare, normative sempre più stringenti, clienti sempre più esigenti, e un sistema di...
Elimina le barriere fra Planning ed Execution con Salesforce Consumer Goods Cloud
Se operi nel settore dei beni di consumo, sai bene quanto sia cruciale affrontare le sfide di un mercato in continua evoluzione e ottimizzare...
Consumer Goods Industry Insights Report, terza edizione
Abbiamo intervistato 2.400 decision-maker a livello globale per comprendere le tendenze e le sfide che stanno plasmando il settore dei beni di consumo.Cerchi la...
Meno lavoro manuale. Più lavoro efficace.
Genera più valore in tutta la tua azienda con Agentforce.L'era agentica sta cambiando tutto, velocemente. È il momento di scoprire e sfruttare il potenziale...
L’IA : un levier puissant pour transformer l’expérience client dans l’assurance
Réinventez la relation client grâce à AgentforceDans cette démonstration exclusive, découvrez comment Agentforce révolutionne le secteur de l’assurance en combinant automatisation intelligente et expertise...
10 manières dont les équipes travaillent plus efficacement avec Slackbot
Découvrez le tout nouveau Slackbot, votre agent personnel pour le travail, transformé pour booster la productivité à l’ère des agents.Les équipes travaillent d’arrache-pied, mais...