Resources
Redesigning Public Services for the Age of AI
AI Agents Handbook, Second EditionAI is already helping public sector organisations work smarter. As organisations look beyond experimentation, the opportunity is shifting from isolated...
Tranforming UK Policing
Real stories of data, AI, and digital-first innovation in action.Discover how Thames Valley Police and Hampshire & Isle of Wight Constabulary, Humberside Police, and...
European Nonprofit Pulse Report 2025
Tracking change, challenges and digital transformationAcross Europe, nonprofits are operating in an increasingly complex and constrained environment. Rising costs and heightened demand for services...
What’s New & What’s Next with Agentforce
Featured Speakers
Courtney LevinGTM Leader, Agentforce OperationsSalesforce
Matthew RastovacProduct Management DirectorSalesforce
Madalyn DodgeProduct Marketing Manager, AgentforceSalesforce
Agentforce is evolving quickly, from new products to real customer impact and...
Maak elke interactie persoonlijk met Agentforce Marketing
Ontdek hoe je campagnes kunt omzetten in gesprekken. Laat agents complexiteit afhandelen, zodat jij je kunt concentreren op strategie en groei.Ervaar het meest complete...
See What Your Agents Are Doing with Agentforce Observability
Take full control of your AI agent workforce with Agentforce Observability.During this episode, product experts will demonstrate Agentforce Observability, the centralized mission control for...
Speed and security work together with Agentforce Vibes.
Turn IT backlogs into breakthroughs.Agentforce Vibes lets your developers orchestrate amazing customer experiences using natural language. Check out our guide to learn how enterprise...
The Grown-Up’s Guide to Operating an Agentic Enterprise
Learn the roles and processes you'll need to operate reliable enterprise-grade AI agents.Building AI agents is easier than ever. But getting them to run...
The Mid-Market Guide to AI Pricing, Packaging, and Strategy
New research from senior leaders at growth-stage and mid-market tech companies reveals how AI is changing pricing, packaging, and go-to-market strategy.Your peers are rewriting...
Los clientes de Agentforce Field Service obtuvieron un ROI del 195%.
Descubra cómo en este estudio realizado por encargo.Transforme los servicios de campo con Agentforce para crear nuevas fuentes de ingresos, ampliar sus operaciones y...
Agentforce Builder and Agent Script
Unlock the full potential of Agentforce with Agentforce Builder and Agent Script.During this episode, product experts will showcase Agentforce Builder and Agent Script —...
It’s time to pivot your AI Agent & App Development.
Secure, scalable AI delivery starts here.Traditional development cycles simply weren’t designed for agentic speed – but the Agentforce 360 Platform is. In this guide,...
THE BFSI CX REALITY CHECK
India’s BFSI leaders are facing a new customer reality. Customers are no longer compare their banking, insurance, lending, or wealth management experiences against industry...
Manage Call Center Changes for Better Results
A practical guide to contact center change management
Learn the steps needed to successfully manage organizational change—whether you’re migrating to new contact center platform or...
The five phases to accelerate digital engagement in banking
Enhance automation for a better banking experience
Tech-savvy customers now expect better digital banking experiences — from basic consumer banking to more complex wealth management...
How insurance companies are winning at customer experience
Make it easy for customers to engage with you and you’ll build long-term loyalty. Get guidance on what matters most.
Online transactions are dominating the...
Five examples of exceptional CX in banking
Studies show that 61% of banking leaders acknowledge that innovation continues escalating customer expectations, yet nearly half admit they're struggling to keep pace. The challenge isn't...
Upgrade your insurance service delivery
Three ways to future-proof the policyholder experience
The world continues to change in unpredictable ways, and the customer demand for greater agility — and empathy...
The call centre technology migration playbook
Your move to a new call centre shouldn’t be intimidating. This ebook covers the basic steps for a successful migration. Avoid pitfalls, slow deployment,...
Efficiency and loyalty compound when CX connects
The operating model for the agentic era
For years, CX investment has meant choosing between efficiency and customer loyalty. That tradeoff is collapsing, and the...
Customer loyalty and business efficiency with Genesys Cloud AI
Deliver better experiences while improving efficiency and reducing costs
In today’s experience-driven market, growing companies must treat personalized, seamless interactions as a strategic growth lever....