Ebooks
Prisma Browser named a Leader in Innovation and Growth.
Frost & Sullivan has independently analyzed leading providers in the Frost Radar™: Global Zero Trust Browser Security (ZTBS) Market. One thing is clear. They...
A CISO’s Guide to Universal Zero Trust Network Access
Unfortunately, too many vendor-centric definitions of UZTNA are confusing the market. This is nothing new in Zero Trust. “The term ‘Zero Trust’ has become...
Digital Transformation Mandates a Network Security Rethink
Dynamic Network Segmentation: A Must Have in the Age of Zero Trust
The IT landscape is rapidly evolving to meet the demands of our digitally...
Global Industrial Cybersecurity Benchmark 2025
New Global Study Reveals Wide Maturity Gaps in Industrial CybersecurityThe Global Industrial Cybersecurity Benchmark 2025 surveyed 236 operational leaders to identify today’s key challenges, maturity gaps,...
The state of customer engagement in Asia in 2026
In the 2026 Braze Global Customer Engagement Review, we identified trends shaping the interactions between brands and customers worldwide. Through our analysis, which surveyed 2,300 marketing...
Der Checkout ist Ihr stärkster Wachstumshebel – nutzen Sie ihn
Drei Strategien, mit denen Sie mehr Käufer:innen zum Abschluss bringen.
Während 70 % aller Online-Warenkörbe im Jahr 2025 vor dem Kauf abgebrochen wurden, ist klar:...
Taming the Complexity of AI Data Readiness
The AI Infrastructure Reckoning is HereMost enterprises are hindered by "legacy debt" and siloed data, leaving them with massive datasets that function merely as...
Achieving Economical AI Value Securely at Scale
As 80% of organizations identify AI agents as a top business priority, the challenge has shifted from simple experimentation to sustainable production. Yet, many...
Discover how industry leaders are redefining CX with AI
Elevate your customer and employee experience strategies with insights from real success stories from Modivcare, Kiwibank, Virgin Atlantic, King Price Insurance and Western Sydney...
Die Einführung des Datenführers in generative KI
CEOs weltweit machen generative KI zu einer der höchsten Investitionsprioritäten. Führende Technologieverantwortliche in Unternehmen spüren den Druck, eine einheitliche Datenstrategie und ein besseres Datenmanagement...
Three ways to level up your IT operations
Unlock your potential to shape the future of customer experience. New technologies can expand your primary focus beyond maintenance tasks, empower business users and...
Bio/Pharma Outsourcing Innovation eBook February 2026
The BioPharm International®/PharmTech®/PharmTech Europe Bio/Pharma Outsourcing Innovation February 2026 eBook highlights the importance of collaboration between sponsor companies and contract organizations to innovation in...
Customer Story – HSBC
HSBC predicts $60 million in three-year value from Genesys Cloud AI orchestrationLike many global organisations, financial services firm HSBC was challenged by a lack...
Die KI-Umsetzungslücke: Warum haben Unternehmen Schwierigkeiten bei der erfolgreichen Implementierung
Fast die Hälfte der Unternehmen berichtet von Verzögerungen, Leistungsschwäche oder dem Scheitern der KI-Initiativen – trotz klarer Fahrpläne und erheblicher Investitionen.Unser neuer Bericht zeigt...
Deliver the next level of experience with an AI-powered CX ecosystem
Delivering exceptional customer experience (CX) has moved beyond the contact centre to the entire enterprise. Customers aren’t just looking for service confirmation — they...
Worldwide Conversational AI Platforms for Front-Office Use Cases 2025-2026 Vendor Assessment
Genesys is named a Leader in the IDC MarketScape — and recognised for strengths in breadth of offering and omnichannel capabilitiesConversational Artificial intelligence (AI)...
Ein CIO-Leitfaden zum Data Lake Management für GenAI
Data Lakes sind für KI unverzichtbar, da sie verschiedene Datentypen unterstützen, eine skalierbare Speicherung und Verarbeitung bieten und Daten in ihrem Rohformat aufbewahren, was...
Adapting HPLC to the Capillary Scale: Insights from Academia and Industry (Apr 2026)
Adapting high-performance liquid chromatography (HPLC) methods to the capillary scale opens new possibilities for pharmaceutical analysis and sustainability. This paper, featuring a collaboration with...
Understanding NLP in customer service: Making conversations smarter
Making interactions smarter with natural language processingEvery customer interaction matters. A single conversation can determine whether a customer becomes a loyal advocate or decides...
Adoptez un modèle ALM qui garantit la sécurité et l’évolutivité de vos projets IA.
À l'ère de l'IA, il est temps de repenser l'ALM.Alors que l'IA transforme nos processus, les responsables IT doivent livrer plus rapidement, sans compromettre...
Zentralisierung von Daten zur Beschleunigung von Unternehmensanalysen und KI
Viele Unternehmen kämpfen mit fragmentierten Systemen, langsamen ETL- Prozessen und unzuverlässigen Daten. Die Konsequenz? Verpasste Chancen, Entscheidungen, die auf veralteten Daten basieren, und langsame...