Ebooks
The Total Economic Impact™ of Slack as a Work Operating System
Fragmented tools and slow handoffs have a cost. A Forrester TEI study quantifies what enterprises gained running work in Slack.
Is your organization paying the...
Slack Is the Best Home for AI: Moving Work Forward With an Agentic OS
Connect your collective context to help agents reason better, automate the "work about work," and do more with less.
Everyone is talking about AI, but...
Making the Move from Microsoft Teams to Slack
Your strategic guide to migrating from Microsoft Teams to Slack
For a lot of enterprises, Microsoft Teams arrived by default — bundled in, already deployed,...
How to Get More Out of Microsoft 365 with Slack
Learn how forward-thinking organizations architect Slack as their central work operating system to connect and amplify their entire tech stack.
Your Microsoft 365 investment is...
A Comparison Guide of Slack and Microsoft Teams
See how Slack and Microsoft Teams stack up across AI, collaboration, integrations, and more.
Most workplace tools were designed around meetings, files, and email —...
Work Smarter, Automate Faster: AI-Powered Workflows in Slack
Skip the busywork. Build no-code AI workflows with smart logic and Salesforce integration — right inside Slack.
Your best work shouldn’t be buried under repetitive...
The Context Opportunity: Unlocking Agentic Productivity at Scale
Where context lives is the key to turning intelligence into action.
AI adoption is accelerating, but while 88% of organizations have introduced AI, only 31%...
The Total Economic Impact™ of Slack as a Work Operating System
Fragmented tools and slow handoffs have a cost. A Forrester TEI study quantifies what enterprises gained running work in Slack.
Is your organization paying the...
Partner AI Agents in Slack: From Alert to Fix
Put AI agents to work where your teams collaborate every day
Discover how leading partners are transforming work with AI agents in Slack. Join us...
Agentic Capabilities in Slack: How Conversational Context Improves Productivity for Knowledge Workers and Developers
AI agents are only as powerful as the context they can access. See how Slack puts that context to work.
AI agents are moving from...
5 Tips to Deliver Agentic IT Service in Slack
Say goodbye to portals and tickets. See how Agentforce IT Service and Slack deliver IT support where you already work.
Portals. Forms. Tickets. Queues. When...
30 Ways to Automate Work in Slack
Where collaboration meets automation at scale
Work evolves in real time, but most processes don’t. Requests change, priorities shift, and the right next step often...
Mergers and the Modern Board: A Credit Union Director’s Playbook
Credit union mergers have evolved from rescues to strategic imperatives. This playbook provides a framework for boards to navigate complex merger decisions, uphold their...
The 2026 Report: Five Merger Shifts Every CU Leader Should Watch
The landscape of credit union mergers has fundamentally changed. Once a defensive tool, consolidation is now a central part of strategic planning for growth...
Modernize Your Digital Workspace with Cameyo by Google
Organizations today face a critical tension: unlocking the transformative value of AI while managing continued dependence on legacy technology investments. Cameyo by Google serves...
How Snap Protects a Cloud-Native Workforce and Secures 400+ Apps with Chrome Enterprise
Snap Inc. faced a modern security challenge: as a fully cloud-native company, they needed a scalable way to combat evolving threats and prevent data...
3x faster login speed, higher productivity, and cost-per-call savings with Google
TELUS,a global telecom company, faced a complex hurdle: rapid acquisition growth left them with massive technical debt, a distributed workforce, and a costly, maintenance-heavy...
Forrester Analysis: The Total Economic Impact™ of Google ChromeOS
IT leaders today are being asked to do the impossible: secure a hybrid workforce against rising threats while simultaneously cutting hardware and operational costs.In...
How Korean Air Saved 7 Minutes Per Boot-Up with ChromeOS
Korean Air, serving 117 cities across 40 countries, faced a critical challenge: their 24/7 contact center was being slowed down by legacy infrastructure. Agents...
Bring Your Legacy Apps to the Web— Without the VDI Price Tag
90% of IT leaders agree the future of work is web-based, yet 50% of business applications still rely on legacy client-based infrastructure.1 This gap often...
Is your contact center future ready?
されたツールへの対応に追われながら、複雑な課題を迅速に解決するこ とが求められています。このレポートでは、CXの専門家であるAdrian Swinscoe氏が、次の点を 詳しく分析しています。
顧客の期待の高まりがブランドロイヤルティに影響を与える理由
AIエージェントが顧客セルフサービスとエージェント体験の両面をど のように刷新しているか
コミュニケーション、コラボレーション、AIを1つのシームレスなソリ ューションに統合するコネクテッドプラットフォームの台頭
Zoomが、コネクションファーストのCXを通じて、ブランドのロイヤ ルティ向上を支援できる独⾃のポジションにある理由
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