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Découvrez pourquoi 79 % des professionnels du service client investissent dans l’IA

Oliver J -
Explorez la septième édition du rapport Focus sur le service client pour obtenir des insights clés de 6 500 professionnels sur l'avenir du secteur.Obtenez...
Ebooks

Faites entrer votre centre de contact dans l’ère de l’IA.

Oliver J -
Faites passer votre centre de contact d'un centre de coûts à un centre de revenus axé sur l'IA et privilégiant le digital en : utilisant...
Ebooks

Agentforce : l’IA qui crée de la valeur.

Oliver J -
Découvrez en vidéo les principes et fonctionnalités des agents IA : Définissez le rôle et les garde-fous de vos agents ; Augmentez les capacités d'un agent...
Ebooks

Reimagine customer support with the #1 AI CRM for service.

Oliver J -
Learn how you can deflect 30% more cases in this guided tour of Service Cloud.Take a tour of Agentforce for Service and see how...
Ebooks

2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center

MTP -
See why Salesforce is named a Leader.In the Magic Quadrant™ for the CRM Customer Engagement Center, Gartner® evaluated Salesforce and ten other service platforms....
Ebooks

See why 79% of service pros are investing in AI.

MTP -
Read the Seventh State of Service report to get key insights from 6,500 service and field service professionals about where the industry is headed.Read...
Ebooks

Salesforce named as a Leader for SFA in the 2025 Gartner® Magic Quadrant™

MTP -
We’re thrilled to be named a Leader in the 2025 Gartner® Magic Quadrant™ in Sales Force Automation (SFA) Platforms for the 19th year in...
Ebooks

Get the Playbook: 5 Ways to Scale Your Sales Team with Agents.

MTP -
Closing a deal will always come down to the human touch. But AI sales agents can help you get there faster.Learn how sales agents...
Ebooks

Learn how leaner sales tech stacks lead to stronger AI.

MTP -
It’s easy to add quick-hitting AI tools to your tech stack, but if you want to unlock the full potential of your AI, you...
Ebooks

5 unique success stories. One platform at the centre of them all.

MTP -
Learn how leading companies use Agentforce Sales.Agentforce is the newest member of your sales team, and these companies are already seeing more wins in...
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