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Die Einführung des Datenführers in generative KI

Oliver J -
CEOs weltweit machen generative KI zu einer der höchsten Investitionsprioritäten. Führende Technologieverantwortliche in Unternehmen spüren den Druck, eine einheitliche Datenstrategie und ein besseres Datenmanagement...
Ebooks

Three ways to level up your IT operations

MTP -
Unlock your potential to shape the future of customer experience. New technologies can expand your primary focus beyond maintenance tasks, empower business users and...
Ebooks

Bio/Pharma Outsourcing Innovation eBook February 2026

Oliver J -
The BioPharm International®/PharmTech®/PharmTech Europe Bio/Pharma Outsourcing Innovation February 2026 eBook highlights the importance of collaboration between sponsor companies and contract organizations to innovation in...
Ebooks

Customer Story – HSBC

MTP -
HSBC predicts $60 million in three-year value from Genesys Cloud AI orchestrationLike many global organisations, financial services firm HSBC was challenged by a lack...
Ebooks

Die KI-Umsetzungslücke: Warum haben Unternehmen Schwierigkeiten bei der erfolgreichen Implementierung

Oliver J -
Fast die Hälfte der Unternehmen berichtet von Verzögerungen, Leistungsschwäche oder dem Scheitern der KI-Initiativen – trotz klarer Fahrpläne und erheblicher Investitionen.Unser neuer Bericht zeigt...
Ebooks

Deliver the next level of experience with an AI-powered CX ecosystem

MTP -
Delivering exceptional customer experience (CX) has moved beyond the contact centre to the entire enterprise. Customers aren’t just looking for service confirmation — they...
Ebooks

Worldwide Conversational AI Platforms for Front-Office Use Cases 2025-2026 Vendor Assessment

MTP -
Genesys is named a Leader in the IDC MarketScape — and recognised for strengths in breadth of offering and omnichannel capabilitiesConversational Artificial intelligence (AI)...
Ebooks

Ein CIO-Leitfaden zum Data Lake Management für GenAI

Oliver J -
Data Lakes sind für KI unverzichtbar, da sie verschiedene Datentypen unterstützen, eine skalierbare Speicherung und Verarbeitung bieten und Daten in ihrem Rohformat aufbewahren, was...
Ebooks

Adapting HPLC to the Capillary Scale: Insights from Academia and Industry (Apr 2026)

Oliver J -
Adapting high-performance liquid chromatography (HPLC) methods to the capillary scale opens new possibilities for pharmaceutical analysis and sustainability. This paper, featuring a collaboration with...
Ebooks

Understanding NLP in customer service: Making conversations smarter

MTP -
Making interactions smarter with natural language processingEvery customer interaction matters. A single conversation can determine whether a customer becomes a loyal advocate or decides...
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Mergers and the Modern Board: A Credit Union Director’s Playbook

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Veracode Market Report by TrustRadius

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