Powering the European Public Sector Transformation with Digital Labour

An IDC report sponsored by Salesforce explores how European Public Sector organisations prepare for the adoption and impact of digital labour.

Digital labour — the collaboration between human employees and AI agents on strategic tasks and day-to-day operations — is rapidly moving up the agenda for public sector leaders across Europe. A new IDC survey of 511 European decision-makers reveals both the scale of this shift and the challenges organizations face in moving from early pilots to real transformation

The report explores how 79% of European public sector respondents believe digital labour will reshape work — with most workforces expected to consist of humans and AI agents collaborating on strategic tasks within five years.

Download the report for a roadmap on workforce reskilling and governance, as well as recommended next steps for scaling your AI and digital labour efforts.